Salesforce

Aheeva now integrates with Salesforce.

For now, the integration consists of the following:

- Inbound forced or non-forced calls option.

- Agent connected via webrtc or softphone options.

- Auto-login

- Opens the call window on salesforce for any inbound and manual dial call.

- Contains a link to the recording that opens up in a new tab.

- It shows a couple of statistics: Call ID, Call waiting time, Call duration, Call Type and Call Status.

For Installations steps, please follow the attached document.