Richard J

Integration Services   You can use CCoD API functions to either look up or post data within the standard database and/or an external data source from the Architecture. For example, you can look up ...

      The Contact Centre on Demand (CCoD) platform is built on the Aheeva Technology platform. Aheeva is a Canadian software company founded in 2000 that specializes in delivering Contact Centre s...

he web application login is tenant specific.  Meaning each tenant has a unique login url that the agents go to when then need to log in.  The format of the url depends on whether or not a DNS serve...

We are excited to welcome you AheevaCCS V7 which includes our all new Agent Web Application (AWA)! We're looking forward to your feedback and thank you in advance for helping us bring this appli...

Requirements: - Aheevaccs version 8.2.0 or newer.   A new parameter is added to the config file of the manager (/etc/aheevaccs/manager/servletConfig.properties)the parameter is called safeMode, if ...

Aheeva now integrates with Salesforce.   For now, the integration consists of the following: - Inbound forced or non-forced calls option. - Agent connected via webrtc or softphone options. - Auto-l...

Just like the new Aheeva Manager, the new Inbound Routing Script uses the latest stable version of Angular, Angular 10, while also using a library known as Svg.js. With the Aheevaccs 8 version, the...

How it works:- One can configure the multi-factor authentication for either the global level, the tenant level, or even for  both, but separately, levels of the manager. - A user as the option to s...

The dashboard v8 is directly related to the statistics server v8. For more information about the statistics server: https://aheeva.freshdesk.com/a/solutions/articles/9000195483   The stat server al...

Just like the new Aheeva Manager, the new Inbound Routing Script uses the latest stable version of Angular, Angular 10, while also using a library known as Svg.js. With the Aheevaccs 8 version, the...